Etude what's in my eyes 2g (29 colors)

Return Policy

At K-routine.com, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to make the return and refund process as simple as possible.

Return Period
You have 30 days from the date of receipt to request a return or exchange. Returned products must be in unused condition, with original packaging, and include all provided accessories.

Return & Exchange Procedure
Before sending any product back, please contact our customer service:
📧 support@k-routine.com
📞 +1 (945)-215-2981

Once your request is validated, you will receive:
- A prepaid return label (to download and print)
- Simple return instructions

⚠️ Returns sent without prior approval cannot be processed.

Defective Products or Delivery Errors
We recommend checking your package immediately upon delivery. If you receive a damaged product, a defective item, or there is a shipping error, we will provide:
- A replacement
- An exchange
- A full refund, depending on your preference

Exchanges
Exchanges are accepted within 30 days of receipt. Return and reshipping costs are fully covered by K-routine.com.

Refunds
Once your return is received and inspected, we will notify you of approval. Refunds are issued using the same payment method used for the purchase. Processing time: within 10 business days after approval.

Promotional Codes
Promo codes must be applied before order confirmation. No refunds will be issued for missed or unapplied promotional codes.

Shipping Policy

At K-routine.com, we are committed to providing you with a seamless and transparent shopping experience. We ensure reliable delivery with no hidden fees.

Delivery Costs
- $6.99 flat shipping fee for orders between $0 and $59.99
- FREE shipping for all orders of $60 and above
- No hidden charges — the price displayed on the product page is the final price you pay

Processing and Shipping Times
- Order cut-off time: Orders placed before 2:00 PM (Eastern Standard Time, New York) are processed the same day. Orders placed after this time are processed the next business day.
- Handling time: 1 to 2 business days after your order is confirmed
- Transit time: 8 to 10 business days depending on the destination
- Total estimated delivery time: 9 to 12 business days (excluding weekends and public holidays)
Once shipped, you’ll receive an email with a tracking link.

⚠️ Please note: Delivery times may vary during peak seasons, due to logistics delays, customs checks, or extreme weather conditions.

Shipping Method
Orders are shipped via trusted carrier partners, selected based on:
- The delivery destination
- The type of product
- The shipping warehouse

Each order includes a tracking number, provided by email after dispatch.
Products may be shipped from our domestic or international partner warehouses.

Change of Address
To modify your delivery address after placing an order, please contact us within 12 hours:
📧 support@k-routine.com
📞 +1 (945)-215-2981
After this period, we cannot guarantee address changes, as your order may already be processing.

Delays or Non-Delivery
If your order has not arrived within 12 business days after dispatch, please contact our support team. We will investigate with the carrier and provide, where appropriate:
- A replacement product, or
- A full refund

Damaged Products or Delivery Errors
Please check your package upon delivery. Contact us within 48 hours if you experience:
- A damaged product
- A missing item
- A wrong model, size, or product received
Include supporting photos so we can resolve the issue quickly.

Delivery Areas
We currently deliver throughout the United States (mainland and territories). For international shipping inquiries, please contact our support team. Additional fees or longer delivery times may apply.

Contact Information
K-Routine.com
Owner: VOLANTYS LLC
Registration Number: 2024-001571667
Address: 539 W. Commerce St, Ste 2760, Dallas, TX 75208, USA
Email: support@k-routine.com
Phone: +1 (945) 215-2981