FAQs
FAQs
At K-routine.com, we aim to make your shopping experience simple, transparent, and enjoyable. Below you’ll find answers to the most common questions about shipping, returns, refunds, and orders.
Orders & Payments
Q: Do I need an account to place an order?
No, you can check out as a guest. Creating an account makes it easier to track your orders and manage returns.
Q: What payment methods do you accept?
We accept all major credit/debit cards and digital wallets.
Q: Can I use a promo code after placing an order?
Promo codes must be applied before order confirmation. We cannot apply codes retroactively.
Shipping & Delivery
Q: How much does shipping cost?
$6.99 for orders between $0–$59.99
Free shipping for orders of $60 and above
Q: How long will it take to receive my order?
Handling Time: 1–2 business days
Transit Time: 8–10 business days (excluding weekends and public holidays)
Total Estimated Delivery Time: 9–12 business days (excluding weekends and public holidays)
Q: How can I track my order?
You will receive a tracking number via email once your order has shipped.
Q: Can I change my shipping address after placing an order?
Yes, but only if you contact us within 12 hours:
📧 support@k-routine.com 📞 +1 (945)-215-2981
Q: Do you ship internationally?
Currently, we deliver throughout the United States (mainland & territories). For international inquiries, contact support—additional fees and longer delivery times may apply.
Q: What if my order is delayed or not delivered?
If your order has not arrived within 12 business days, contact our support team. We will investigate with the carrier and provide either a replacement product or a full refund.
Returns & Exchanges
Q: What is your return policy?
You can request a return or exchange within 30 days of receipt. Products must be unused, in original packaging, and include all accessories.
Q: How do I start a return or exchange?
Contact us first: 📧 support@k-routine.com 📞 +1 (945)-215-2981
Once approved, you’ll receive a prepaid return label (to download and print) and instructions.
⚠️ Returns sent without prior approval cannot be processed.
Q: Who pays for return shipping?
All return and reshipping costs are covered by K-routine.com. A prepaid return label is provided after approval.
Q: Can I exchange a product?
Yes! Exchanges are accepted within 30 days.
Q: What if my product is damaged or incorrect?
Contact us within 48 hours with photos. We will provide a replacement, exchange, or full refund.
Q: How long does it take to receive a refund?
Once your return is approved, refunds are issued via the original payment method within 10 business days.
Other Questions
Q: Can I return a product bought with a promo code?
Yes, returns are allowed, but promo codes must be applied at checkout. Forgotten or unapplied codes cannot be refunded.
Q: How can I contact customer support?
K-Routine.com
Owner: VOLANTYS LLC
Registration Number: 2024-001571667
Address: 539 W. Commerce St, Ste 2760, Dallas, TX 75208, USA
Email: support@k-routine.com
Phone: +1 (945) 215-2981
- Choosing a selection results in a full page refresh.
